Product & systems
App in the Clouds
Working draft · For review
Summary
Defining a multi-role hospitality product while living at a retreat in Goa.
Story
The context
An ambitious hospitality-software idea lacked stable requirements and a clear account of how administrators, owners, reception, service crews, restaurant teams, and guests would work together.
My role
I relocated to Goa for the engagement, served as sole designer, led product workflow definition, and corresponded directly with the developer. The founder approved the work; I did not control investment or development decisions.
The approach
I researched comparable products and structured the experience around a reservation calendar, room and guest timelines, filters, service indicators, guest details, enquiries, messaging, housekeeping, transport, and other operational services. Principal screens and interaction variants translated a changing idea into a product model.
The outcome
I delivered a substantial set of operational interface concepts to the developer. The venture was paused and, to my knowledge, never restarted. This is a product-definition and design engagement, not a shipped-software or adoption success story.